We ask that hosts give us written warning a month or more in advance so we can accommodate renters. It is at our discretion how renters will be compensated for the move to a new unit. That being said, the average rental is around a year and therefore most hosts are able to ensure they can handle the full duration of the renter’s use.
How do you handle items left behind?Ashwin Rajgopal2020-07-11T18:21:23-04:00
Hosts and renters are able to communicate entirely through the website or the app. This allows us to mediate disputes and allows them to quickly sort through all the logistics. It also gives potential renters the opportunity to ask further questions about the space.
In general, liability falls upon the host for damage/loss of items. But there is a clear set of responsibilities that they adhere to, to keep the space in order. In return renters are required to adhere to a strict policy dictating access and what they can store.
Are my things insured? Is my space insured?Ashwin Rajgopal2020-07-11T18:19:41-04:00
To ensure all items stored are protected as well as the host’s space, we are working with a major insurance company to create a product. The end product will most likely allow renters to take pictures of their items and pay a small fee (roughly $5/month) for insuring the contents.